FareFlight Travels

1. Who We Are

FareFlightTravels.us is operated by Sri Tharani Enterprise Co., Ltd, which manages advertising and marketing on behalf of Sea and Sky Travel Solutions Private Limited, an IATA-accredited travel agency (IATA License No. 14025685). Our US mailing address is 1947 MT Vernon Dr, Covington, KY 41011, USA. We are an independent travel agency facilitating flight bookings by phone.

2. Information We Collect

We collect the following categories of personal information when you contact us, inquire about flights, or make a booking:

• Identity Information: Full legal name, date of birth, nationality, and passport or government-issued ID details (required for international bookings).
• Contact Information: Phone number, email address, and mailing address.
• Travel Information: Departure and destination cities, travel dates, preferred cabin class, frequent flyer numbers, and special service requests (e.g., dietary meals, wheelchair assistance).
• Payment Information: Credit or debit card details and billing address. Card data is processed through secure, PCI-DSS compliant gateways and is not stored on our servers.
• Call Records: Calls to our booking line may be recorded for quality assurance, training, and dispute resolution.
• Technical Data: If you visit our website, we may collect IP address, browser type, device type, pages viewed, and session duration through cookies and similar technologies.
• Communications: Records of emails or other correspondence you send us.

3. How We Use Your Information

We use your personal data for the following purposes:

• Processing and confirming flight reservations on your behalf.
• Sending e-tickets, booking confirmations, and travel updates.
• Handling payment processing and fraud prevention.
• Complying with airline and government requirements, including Passenger Name Records (PNR) and Advance Passenger Information (API).
• Providing post-booking support including cancellations, changes, and refund requests.
• Improving service quality through agent training and call reviews.
• Sending promotional communications where you have opted in or where permitted by law.
• Complying with applicable legal obligations and regulatory requirements.

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract Performance: Processing is necessary to fulfill your booking and provide flight services.
• Legal Obligation: We are required by law to share passenger data with airlines and government authorities.
• Legitimate Interests: We process data to run our business, prevent fraud, and improve our services.
• Consent: For marketing communications, where we rely on consent, you may withdraw it at any time.

5. Sharing Your Information

We do not sell your personal information. We may share it strictly as necessary with:

• Airlines and GDS Systems: Your passenger details are transmitted to the relevant airline(s) and global distribution systems to complete your booking.
• Sea and Sky Travel Solutions Private Limited: As the IATA-accredited agency processing bookings, they receive necessary booking and passenger data.
• Payment Processors: Secure third-party processors handle card transactions on our behalf.
• Government Authorities: Airlines are legally required to submit API and PNR data to customs, immigration, and security agencies.
• Service Providers: IT, email delivery, and other operational suppliers under strict confidentiality obligations.
• Legal Authorities: When required by law, court order, or to protect our legal rights and safety.

6. Cookies and Tracking

Our website uses cookies and similar technologies including:

• Essential Cookies: Required for basic website functionality.
• Analytics Cookies: Help us understand visitor behaviour (e.g., Google Analytics).
• Advertising Cookies: Measure the effectiveness of our digital advertising campaigns.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website performance.

7. Data Retention

We retain your personal data for as long as necessary:

• Booking records: Minimum 7 years for accounting, legal, and dispute resolution purposes.
• Call recordings: Up to 12 months, or longer if required for dispute resolution.
• Marketing data: Until consent is withdrawn or you opt out.
• Website analytics: Up to 26 months.

8. International Data Transfers

Your personal data may be transferred to and processed in countries outside the United States, including the countries where the relevant airlines, Sea and Sky Travel Solutions Private Limited, and our service providers operate. We take appropriate measures to ensure data transferred internationally receives adequate protection.

9. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or loss. Payment data is handled through PCI-DSS compliant processors. Despite best efforts, no internet transmission is completely secure. In the event of a data breach, we will notify affected individuals as required by applicable law.

10. Your Privacy Rights

Depending on your state or country of residence, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your data where it is no longer required.
• Opt-Out: Opt out of marketing communications at any time.
• Portability: Request your data in a portable, machine-readable format.
• Do Not Sell: We do not sell personal information. California residents may exercise additional rights under the CCPA.

To exercise any of these rights, please contact us using the details in Section 14 below. We will respond within 30 days.

11. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information. To submit a request, contact us at contact@fareflighttravels.us or call (844) 205-4177.

12. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. For bookings involving minor passengers, the accompanying adult is responsible for providing accurate data on the minor's behalf.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected in the updated "Last Updated" date at the top of this page. Continued use of our services after any update constitutes acceptance of the revised policy.

14. Contact Us